U.S. Shipping & Returns Policy

​

Please note that due to new U.S. tariff laws, an additional tariff tax will be applied to all postal orders shipping to the United States. This surcharge is specifically for U.S.-bound shipments and will be calculated at checkout.

If for any reason the tariff fee is not paid, your order will be refunded within 30 days. Additionally, once an item has arrived in the USA, we are unable to offer refunds, so we kindly ask that you ensure you're confident in your purchase before finalising your order.

​

​

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at info@aurumaya.com.au.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not Australia, shipping your goods may take longer than expected.

You can always contact us for any return questions at info@aurumaya.com.au.

 

Customer Conduct and Refund Policy Update

 

At Aurumaya, we are committed to providing high-quality products and excellent customer service. We understand that sometimes issues arise, and we aim to resolve them fairly and efficiently.

 

Customer Conduct:

We expect all customers to communicate respectfully and honestly. Aurumaya reserves the right to refuse service and deny orders, refunds to any customer who behaves inappropriately or abusively, even if they claim a product is faulty. We will not tolerate harassment, threats, or vexatious complaints and maintain the right to protect our business and team from such behavior.

 

Refunds and Returns:

- Refunds are provided for eligible products that are faulty or not as described, in line with Australian Consumer Law.

- We ask customers to communicate any issues promptly and provide reasonable evidence when requesting a refund or exchange.

- Repeated returns or refund requests without valid reasons may be declined to ensure fair treatment for all customers.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). 

* NOTE: We do NOT offer refunds due to 999 copper, silver or metal tarnishing. 
This is a natural process, and by purchasing copper, you are also responsible for the cleaning and proper care of this precious metal.

Please see and thoroughly read "copper cleaning & care instructions" below:

https://www.aurumaya.com.au/copper-care-instructions
 

All of our products undergo rigorous testing before leaving the lab to ensure the highest quality standards. Each item is thoroughly inspected to confirm there are no breakages or defects before shipment. Due to this meticulous process, we do not accept return requests for breakages, as we cannot verify whether the item was damaged upon receipt. Additionally, each item is individually photographed, and its details are clearly outlined in the web listing description. Therefore, returns based on personal preference or dissatisfaction with the product’s appearance will not be accepted.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 3 day cooling off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@aurumaya.com.au.

​

​

PRIVACY POLICY

Last updated: October 2026

​

Aurumaya respects your privacy and is committed to handling your personal information responsibly and transparently.

This Privacy Policy explains how Aurumaya (“Aurumaya”, “we”, “us” or “our”) collects, uses, stores and discloses personal information when you visit our website, purchase our products, subscribe to our communications, contact us or otherwise interact with our business.

By using this website, you acknowledge the practices described in this Privacy Policy.

​

Information we collect

When you interact with Aurumaya, we may collect information that you voluntarily provide to us, including your name, email address, telephone number, billing and shipping address, order information, correspondence and other information you provide when contacting us.

When you make a purchase, payment information is processed securely through our third-party payment providers. Aurumaya does not generally receive or store your complete credit or debit card details.

We may also automatically collect certain technical information when you use our website, such as your IP address, browser type, device information, pages viewed, referring pages and information about how you interact with our website.

​

How we use your information

We may use your personal information to process and fulfil orders; arrange payment and delivery; communicate with you regarding purchases, enquiries or customer service matters; operate and improve our website and services; maintain business and transaction records; prevent fraudulent or unauthorised activity; comply with legal obligations; and, where you have chosen to receive them, send marketing emails, product releases, educational content and other Aurumaya communications.

You may unsubscribe from marketing communications at any time using the unsubscribe link contained within our emails.

 

Payments

Payments made through our website may be processed by third-party payment providers, including Stripe, Apple Pay and Afterpay where available.

These providers process information in accordance with their own privacy policies and security practices. Aurumaya does not control how independent third-party payment providers handle information provided directly to them.

 

Shipping and order fulfilment

To fulfil your order, we may provide necessary personal information — such as your name, delivery address, contact information and relevant order details — to postal, courier, customs, logistics and international shipping service providers.

For international orders, information may also be provided where necessary for customs clearance, duties, taxes and cross-border delivery.

 

Website platform and third-party services

Our website is operated using Wix. We may also use third-party services that assist us with payment processing, shipping, analytics, website functionality, marketing and other aspects of operating Aurumaya.

These providers may process personal information on our behalf or independently in accordance with their respective privacy policies.

Some service providers may store or process information outside Australia.

 

Cookies and analytics

Our website may use cookies and similar technologies to enable website functionality, remember preferences, understand how visitors use our website, measure website performance and assist with marketing.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the website.

 

Sharing your personal information

Aurumaya does not sell your personal information.

We may disclose personal information where reasonably necessary to operate our business, including to payment processors, website and technology providers, shipping and logistics providers, professional advisers and other service providers assisting us in providing our products and services.

We may also disclose information where required or authorised by law.

 

International customers

Aurumaya is based in Australia and sells products internationally. As a result, personal information may be transferred to or processed by service providers located in countries outside Australia.

Where applicable, we take reasonable steps to work with reputable service providers and protect personal information handled in connection with our business.

 

Data security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

 

How long we keep information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business and financial records, resolving disputes and complying with legal, tax and regulatory obligations.

When information is no longer reasonably required, we may securely delete or de-identify it where appropriate.

 

Access and correction

You may contact us to request access to personal information we hold about you or to ask us to correct information that you believe is inaccurate, incomplete or out of date.

Depending on where you live, you may have additional privacy rights under applicable law.

 

Children’s privacy

Our website and products are not specifically directed toward children, and we do not knowingly seek to collect personal information from children without appropriate consent where required by law.

 

Third-party websites

Our website may contain links to websites or services operated by third parties. Aurumaya is not responsible for the privacy practices, security or content of third-party websites, and we encourage you to review their privacy policies before providing personal information.

 

Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business practices, website, services or legal obligations.

The latest version will be published on this page with the updated date shown above.

 

Contact us

If you have questions about this Privacy Policy, would like to access or correct your personal information, or wish to raise a privacy concern, please contact:

AURUMAYA
Australia
Email: info@aurumaya.com.au
Website: www.aurumaya.com.au